Service Desk Analyst-2nd Line - Manchester, United Kingdom - 4it Recruitment Ltd

4it Recruitment Ltd
4it Recruitment Ltd
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**Service Desk Analyst - 2nd Line -SharePoint-OnePoint-Office 36
  • Windows 10
- Manchester/Remote
- to £35k + to 25% Bonus**A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 3 years' experience with 2nd line support, Active Directory, Office 365, Windows 10, SharePoint, OnePoint, VPN, Antivirus and excellent customer service and communication skills.


The Service desk Analyst will involve supporting over 600 Users over multiple sites, dealing with internal teams and all aspects of 2nd line support over the phone and remotely and face to face.

Any knowledge of Service Now or Windows 11/Hello experience is beneficial but not essential.

The role would be 4 days on site in their Manchester office, and 1 day remote.


There is some occasional travel involved with the role to Leeds/London/Glasgow/Belfast (within working hours and it's expensed) and you will work as part of a shift pattern cover 7am-5:30pm (e.g.

7am-3:30pm or 9am-5:30pm).


As Service Desk Analyst, you will have the following

  • Minimum 3 years' experience within a 2nd Line Service Desk.
  • Hardware (printers/laptops etc)


  • O36

  • Windows 10
  • Active Directory
  • Networking
  • SharePoint
- one point

  • Antivirus
  • VPN
  • Password resets
  • Excellent communication Skills

Beneficial:

  • Windows 11/ Hello
  • Service Now

Benefits

  • Up to £35k DOE
  • Bonus (up to 25%)
  • Excellent career progression
  • 25 days holiday + Bank Holidays (increases with length of service)
  • Pension
  • Medical Insurance

Job Types:
Full-time, Permanent


Salary:
£35,000.00 per year


Benefits:


  • Company pension
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Manchester
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