Operations Coordinator - Hemel Hempstead - Tate

    Tate
    Tate Hemel Hempstead

    1 week ago

    Tate background
    Contract
    Description

    Operations Coordinator

    We are seeking a highly organised and proactive Operations Coordinator to join our team in Hemel Hempstead. As an integral part of our fast-paced environment, you will be responsible for providing exceptional customer service and ensuring smooth day-to-day operations.

    Your Role and Responsibilities:

    • Manage Sales Order Processing (SOP) and Purchase Order Processing (POP) from order receipt to invoicing.
    • Proactively organise service visits and schedule engineers to resolve customer issues.
    • E nsure stock availability to complete jobs efficiently.
    • Handle and resolve customer queries with a calm, solution-focused approach.
    • Collaborate with internal teams to address escalations.
    • Maintain internal resources, including fire alarms, security and power systems.
    • Update Sage with product pricing and customer account details.
    • Provide project support and ensure compliance with ISO 9001 standards.
    • Assist internal sales support teams and liaise with clients on orders and call-offs.

    What's in It for You?

    • Hours: 37.5 hours per week (Mon-Thurs: 8:30am-5:00pm; Fri: 8:30am-4:00pm)
    • Holidays: 23 days annual leave + bank holidays, with an additional day off on your birthday
    • Pension Scheme: Secure your future with our employer-backed plan
    • On-Site Parking: Hassle-free commuting

    Requirements:

    • Be a confident communicator with exceptional customer service skills
    • Have experience in a similar operations or administration role
    • Be highly organised with the ability to multitask and prioritise effectively
    • Be comfortable in a proactive environment where problem-solving is key
    • Experience with Sage and knowledge of ISO 9001 standards is a plus

    Salary:

    £28,000-£32,000 (dependent on experience)

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