Hybrid Working Cloud Support Team Lead - Nottingham, United Kingdom - NECSWS

NECSWS

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC.

Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We've been part of global tech company NEC Corporation since January 2018.

Find out more about our business on the Corporate Responsibility and Performance pages.

Job Description:

Hartlepool
Hemel Hempstead
Bracknell
Worcester
Nottingham
Hull
Alderley Edge

The Cloud Operations (Cloud Ops) are there to provide 24x7x365 support to our customer base, covering day to day incidents, change and project management activities.

The varied workload spans across most cloud technologies Azure, OCI, AWS and GCP.

We are looking for an enthusiastic team lead to supplement the great work that's already underway by the current team.

This is an excellent opportunity to join a great team with exposure within the leading cloud technologies.

The team leader is responsible for the following:

People management
Participating in the the yearly performance reporting cycles
Decision maker for all operational processes and procedures relating to Cloud Ops
Day to day management of customer workloads
Optimisation of cloud buildouts for cost and performance
Providing excellent levels of customer service
Participation in a 24/7 oncall rota 1 Week In
Keeping up to date with cloud best practices and developments
Produce detailed reporting around compute and cost requirements
Configure cloud role, Custom roles permissions for Management Groups, Subscriptions, Resource Groups, and Resources.

Qualifications:

ESSENTIAL:

Previous experience supporting/administering cloud Services
Experience in administering/troubleshooting Linux and/or Windows servers
Commandline configuration/troubleshooting knowledge
Good problemsolving skills
Able to work on your own initiative and as a part of a team
Excellent customer service skills and attention to detail
The ability to manage a varied and busy workload

DESIRABLE:

Previous team lead experience desirable but not essential
Azure Active Directory (AAD) experience would be advantageous
Cloud certifications, at the associate or administrator level

Development is key to us here at NEC and we're always happy to support people through training and personal development, to help them acheive their career goals.

Additional Information

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

**OTHER INFORMATION