Luggage Porter - London, United Kingdom - Workweeks

Workweeks
Workweeks
Verified Company
London, United Kingdom

18 hours ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are seeking a dedicated and service-oriented Luggage Porter to join our prestigious 5-star hotel team.

As a Luggage Porter, you will be responsible for providing exceptional assistance to guests with their luggage and ensuring a seamless arrival and departure experience.

Your professionalism, attention to detail, and commitment to guest satisfaction will contribute to the overall success of our hotel.


Responsibilities:


  • Greet guests warmly upon arrival, assisting with luggage handling and transportation to their designated rooms.
  • Ensure accurate tagging and recording of luggage, maintaining proper security and confidentiality.
  • Escort guests to their rooms, providing information about hotel amenities and services along the way.
  • Offer assistance with unpacking and arranging guests' belongings, ensuring their comfort and satisfaction.
  • Provide thorough explanations of room features and technology, offering assistance with any inquiries or issues.
  • Coordinate and deliver guests' luggage to and from their rooms promptly and safely.
  • Maintain cleanliness and orderliness in luggage storage areas, ensuring proper organization and security.
  • Collaborate closely with the front desk and concierge team to ensure smooth checkin and checkout processes.
  • Respond promptly and professionally to guest requests and inquiries, offering personalized recommendations and assistance.
  • Maintain a professional and polished appearance, adhering to the hotel's grooming and uniform standards.
  • Handle guest complaints or concerns with empathy and professionalism, escalating issues when necessary.
  • Adhere to hotel policies, procedures, and safety guidelines to ensure a secure and comfortable environment for guests.

Requirement

  • Must have a driving licence
  • Must have a security licence
  • 6 months to 1 year experience

Benefits

  • Competitive annual salary
  • Additional £1,300 bonus in January (pro rota)
  • Negotiable salary based on experience and qualifications
  • 40 hours per week
  • Morning and evening shifts available
  • 4day stay at the hotel annually, allowing you to experience its luxurious offerings
  • Bonus opportunities based on performance
  • Discounted staff rates at other prestigious Accor properties
  • Access to a staff canteen providing complimentary meals


If you are dedicated to delivering exceptional service, possess a passion for hospitality, and meet the requirements for this position, we invite you to apply.

Join our client's esteemed team and contribute to creating unforgettable experiences for their discerning guests.


Job Types:
Full-time, Permanent


Salary:
£28,000.00-£31,000.00 per year


Benefits:


  • Additional leave
  • Canteen
  • Discounted or free food
  • Sick pay

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Quarterly bonus
  • Tips
  • Yearly bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • SIA/Security licence (required)
  • Full UK Driving Licence (required)

Work Location:
In person

Application deadline: 30/08/2023


Reference ID:
WW_179_JOB

Expected start date: 01/09/2023
More jobs from Workweeks
See all jobs of Workweeks