Customer Service Assistant - Glasgow, United Kingdom - Global Partners Ltd.

Global Partners Ltd.

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant.

As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

This is a great opportunity for someone who enjoys helping others and has strong communication skills.

Responsibilities:

Answer incoming customer inquiries via various face to face channels
Assist customers with product information, pricing, and order placement
Maintain customer records and update information as needed
Upsell additional products or services to customers when appropriate
Collaborate with other departments to resolve customer inquiries or issues
Analyze customer feedback to identify areas for improvement in our products or services
Communicate effectively with customers to ensure their satisfaction

Requirements:

Fluent in English, both written and verbal
Strong data entry skills with attention to detail
Experience in upselling or sales is preferred
Excellent phone etiquette and communication skills
Ability to analyze customer needs and provide appropriate solutions
Strong problemsolving skills and ability to handle difficult situations with patience and empathy