Customer Services Manager - Bedfordshire, United Kingdom - ALEXANDER STEELE LTD

ALEXANDER STEELE LTD

Verified Company

Bedfordshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at Alexander Steele Recruitment we are working in partnership with a global food manufacturer who supply quality products to some of the worlds biggest food brands.

We are supporting the Supply Chain team to find a Customer Services Manager for theirstate of the art site in Bedfordshire.

On offer:

A competitive salary
Working Monday to Friday days
33 days holiday
Enhanced company pension
Life Insurance
Private medical

The role:

Reporting to the Supply Chain manager the Customer Service manager will be responsible for the managing the workload of the customer service team who manage and process customer orders and resolve all customer queries.

Working alongside other managers in thebusiness the Customer Services manager will ensure there are good relationships with all of the businesses customers.

Other responsibilities include:

Main person for escalation for customers, suppliers and Managers within the business. Also point of contact for Import/Export related matters.
Ensuring the team is developed with the knowledge to provide excellent service to all customers.
Developing KPI's for the team and reporting on the success against such KPI's
Good communication across the business to ensure customer orders are fulfilled and customers are satisfied.
Manage and maintain relevant internal systems and processes.
At least 2 years working in a similar role
Confident working knowledge of Word, Excel and Outlook
Excellent communication skills both spoken and written
Be able to work in a fast paced and pressurised environment
Desirable if you have experience with export documentation and producing electronic reports

If you thinks is the role for you please apply
For more information please contact Tracey at Alexander Steele Recruitment