1st Line Support Technician - Sunderland, United Kingdom - SOM-3 RECRUITMENT LIMITED

SOM-3 RECRUITMENT LIMITED

Verified Company

Sunderland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
IT Support Technician

Salary:
£21, % bonus scheme + benefits package

Location:
Tyne & Wear, Sunderland (onsite 5 days per week)

Do you have a passion for Information Technology with an excellent phone manner?

This is a great opportunity if you are relatively new to the IT scene, you will be able to pick up new skills and technologies to succeed within the world of IT.

Working for a lead Healthcare Software vendor, you will assist remotely monitoring and supporting the company's software products.

Required:

Excellent verbal and written communication skills
Passion for IT
Good understanding of PC and common server hardware setup and configuration
Hands on approach and willingness to learn

Responsibilities:

Remotely monitor the company's software installed on internal data centres and external data centres
Raise incidents for failures and errors found during monitoring and other support duties and resolve these incidents
Liaise with customers daily on the progress of incidents, being able to explain technical issues in a customer friendly manner
Raise incidents with third parties including clinical system providers, own and progress these incidents to resolution, escalating where necessary
Plan and organize installation, upgrade, reinstallation, and project completion activities with the customer
Plan incident resolution activities with the customer
Take ownership of incidents and be proactive when resolving them
Support users in the use of the company's software by providing necessary training and advice
Raise problems identified in incidents with technical and development teams

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