IT Service Desk Engineer Onsite - Preston, United Kingdom - 360 Recruitment Consultancy Ltd

360 Recruitment Consultancy Ltd

Verified Company

Preston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

360 Recruitment are a specialist IT recruiter, currently recruiting for an IT Service Desk Engineer ( Onsite) to join one of the fastest-growing MSPs in the UK.

**Roles: **IT Service Desk Engineer

**Salary: **Up to £39,400 basic

Qualification Bonus
Benefits

25 Days Holiday + Bank Holidays
Life Assurance
Health Plan

**Location: **Onsite Daily in Preston

**Type: **Permanent
Full-time
40 Hour Working Week
Monday to Friday
Monday to Thursday alternating between 08:30 to 17:30 & 10:00 to 19:00, Friday 08:30 to 17:30)
No Weekends

IT Service Desk Engineer:

To be responsible for providing professional 1st and 2nd Line on-site technical support for a key Managed Service customer with the aim to fix 98% of all incidents assigned during site visits, or that arise whilst on-site.

To attend customers' site Monday to Friday, based on a 40-hour working week.

Solid experience in Microsoft technologies, networking and End User Devices.

To be the face of the business to the customer throughout all interactions.

To provide onsite support to the dedicated customer daily.
To resolve 98% of tickets/issues assigned during onsite visits.
To provide a highquality professional service to the users at the site you are visiting.

Knowledge & Experience:

Provide deskside support to all users whilst onsite
Build or reimage laptops based on customer requests into the ticketing system.
To be able to manage demanding users on customer sites who have high expectations
Provide technical support for onsite systems including servers, desktops, and networking hardware
Carry out a review on any onsite equipment identifying errors or warning lights
Carry out remote hands tasks, such as racking/deracking/moving equipment
Provide feedback to remote engineers to enable the progression of other tickets.
Actively contribute towards the creation and the maintenance of knowledgebased articles
Continual learning and development of key skills and competencies for your position
Work together with your Line Manager to develop and enhance your knowledge and skill sets
Strong core networking skills (DHCP, DNS)
Microsoft Server and Desktop OS
Installation of Windows OS
Microsoft Exchange & Exchange Online
Proven customer service skills
Proven ability to take initiative and be innovative
Ability to build good working relationships with internal and external contacts.

Client Technology stack:

365, Azure AD, Hybrid Exchange Server, Kaspersky Antivirus, FortiGate Firewalls, Cisco Meraki (wireless), Logme in, Fortimail, BigIP F5, Windows Server , SSL certificates, VM Ware, Citrix, DNS, DHCP, Veeam & SQL backups, End user devices runningwindows 10 or windows 11

If the role of IT Service Desk Engineer is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.