Product Lead - Manchester, United Kingdom - Starling Bank

Starling Bank

Verified Company

Manchester, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello, we're Starling.

We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.

We're a bank, but better:
fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.

We're looking for a Product Lead to:

Support the delivery of Starling's retail strategy (across assets & liabilities)
Nurture a culture of customercentricity, creativity and innovation
Deliver consistently excellent control and governance outcomes, whilst proactively identifying any potential customer and/or business harm and managing controls for these risks effectively

As a Product Lead you would support the Director of Customer Outcomes to:

Work collaboratively with cross-functional teams to ensure that appropriate governance is carried out at all stages of the product life-cycle, and to help deliver new retail products/ongoing enhancements to the existing retail proposition.
Support on the production of regular product reviews in order to identify areas for improvement and product risks emerging. Working alongside the relevant business areas to gather inputs and ensure alignment of conclusions. Responsible for tracking improvement actions and ensuring these are followed through to completion.
Build and maintain strong relationships with the Product and Engineering teams to help prioritise improvements that will enhance the customer journey and mitigate risk.
Work closely with 2nd Line Compliance and Legal to ensure that new retail products or any changes made to existing retail products meet regulatory and legal requirements.
Regular monitoring of Product MI to ensure retail customers are experiencing good outcomes, and identifying early triggers and areas for improvement.

Our recruitment process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

In general you can expect the below, following a chat with one of our Talent Acquisition team:
Stage minute interview with our Director of Customer Outcomes and another member of our Retail Product team
Stage minutes interview with our Chief Customer Officer

Requirements:

Significant experience in retail banking product ownership, including online.
Change and delivery experience across Savings and Current Accounts, supporting crossfunctional teams to deliver product and regulatory initiatives
Experience of Product monitoring and building effective MI across customer journeys
Analytical and critical thinking, with the ability to take a problem solving approach and to analyse information and situations and generate recommendations and solutions.
High level of integrity, energy and sense of urgency to make things happen.
Excellent communication and influencing skills to manage relationships and drive positive change to enhance the customer journey and retail product proposition.
The ability to pick up a project or task and run with it independently, building a well thought through plan of next steps, and actioning these without awaiting instruction
The ability to selfsolve problems, where blockers are encountered, the role holder must know when to escalate to senior colleagues, providing a recommended way forward
Flexibility to work in ambiguous situations and support customer and business priorities.
Ability to communicate effectively in a variety of media (written and verbal) to a wide range of audiences customer, stakeholders, external bodies.
Ability to work under pressure and manage competing priorities.

Benefits:

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous familyfriendly policies
Incentivised refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us
We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before