Customer Service Team Leader - Antrim, United Kingdom - SSE

SSE
SSE
Verified Company
Antrim, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About the Role

Base Location:
Belfast


Salary:

from £28,000 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.


Working Pattern:
Permanent | Full Time | Flexible First options available


What is the Role?


At SSE Airtricity our customers and our employees are our priority and we're currently recruiting for a Team Leader in our gas business to join our growing Customer Service Team.

Our contact centre is open from 08:30 - 19:00, Monday to Thursday and 08:30 - 16:30 on a Friday, so there's no late nights or weekend work at all


Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role.

You'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

In this role you will manage a team who will have set Customer Satisfaction and Call Handling Targets and you'll take responsibility for the following:

  • managing all aspects of team performance, mentoring and coaching to ensure they are achieving all their objectives
- leading the team in all aspects of our values & commitments, improving and maintaining customer service quality & service level measures
- motivating and managing your team to ensure productivity, working with colleagues to deliver training, innovation and "customer at heart" objectives
- making real time decisions, as we commit to delivering a high-quality service for all customers
- be a point of contact for any complaints or conflict that may arise


What do I need?
To be considered for this role, we would love you to have:

  • strong leadership and organisational skills
- the willingness to motivate your team to achieve set targets
- working knowledge of MS Office (Excel & PowerPoint)
- demonstrable experience in customer service, with a strong understanding on how contact centres operate
- a positive mindset with the ability to lead by example


About our Business


SSE is a multinational energy company listed on the FTSE 100, with a vision "
to be a leading energy company in a net zero world".

We're investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.


Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers.

We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading.

Energy Customer Solutions is made up of 2 external brands; we operate under the brands
SSE Airtricity (Ireland) & SSE Energy Solutions (GB).


SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.

Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.


We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis.


Help us power change.

What's in it for you?


An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.


Next Steps


Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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