Application Support Analyst - Milton Keynes, United Kingdom - Amtis professional Ltd

Amtis professional Ltd
Amtis professional Ltd
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Application Support Analyst - Milton Keynes

  • 75% home based up to £38,000 DOE + Excellent benefits**
    Application Support, SQL, Scripting, understanding of software troubleshooting, Mobile Apps, Opportunity to learn Power Automate and other MS 365 products
  • Effective troubleshooting and delivery of level 2/3 Application Support for incidents for a diverse range of in house and 3rd party developed software.
  • Contribute to high levels of service ensuring constant communication with customers
  • Ensure incidents are fully updated in a timely manner while documenting work carried out and next steps with clear and concise details of actions taken.
  • Take proactive measures where possible to improve our support offering
  • Contribute to process review workshops helping shape and improve current ways of working
  • Creation and updating of Knowledge Base Articles (KBA's) whilst contributing to the development of an effective Knowledge Base Solution
  • Use configuration tools built into the software to potentially resolve issues
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