Senior Administrator - Manchester, United Kingdom - Manchester Metropolitan University
Description
The Student Services Directorate delivers high-quality, student-focused support that enables our students to achieve their full potential.We place students at the heart of what we do, support their wellbeing, and ensure they have timely access to a range of professional services.
Student Services provides support to students via the following services:- Chaplaincy
- Counselling, Mental Health and Wellbeing
- Inclusion and Disability
- Inclusive Learning Communities
- Peer Assisted Learning
- Learner Development/Study Skills
- Sport
- Student Hubs
- Student Welfare and pastoral support
We are recruiting for a Senior Administrator to join the Student Services Operations team to support the work of the Inclusion and Disability Service, which provides advice and support to a range of students who require additional support to help them succeed in their studies.
This is a fixed term post of up to 12 months to provide maternity leave cover.
About the role:
Working as part of a small team of administrators, you will:
- provide professional and high-quality reception and administrative support to the Inclusion and Disability Service and act as the first point of contact for initial enquiries from students, staff and external stakeholders.
- manage student appointment bookings, ensuring all associated tasks are completed and that waiting times for appointments are kept to agreed timescales.
- use CRM systems to create and maintain accurate records.
In this student-facing role you will be based predominantly on campus.
Excellent organisational and communication skills are essential for this role
You will also:
- have experience of reception and administration work in a similar setting
- be confident in following agreed procedures when referring or escalating enquiries
- be self-motivated with the ability to manage and prioritise your own workload
- have excellent IT skills, with the ability to use Microsoft packages and CRM/database systems
- experience of handling enquiries and sensitive information confidentially
- be able to work flexibly as part of a team and adapt to a changing workplace.
To apply:
- Your experience of working in a busy administration setting and managing a high volume of enquiries
- Your experience of following procedures when referring enquiries and escalating issues.
- Your experience of delivering high standards of customer service.
- Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion._
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