Specialist Customer Support Hybrid Working - Nottingham, United Kingdom - Page Personnel Finance

Page Personnel Finance
Page Personnel Finance
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are recruiting for one of the UK's best companies to work for.

Working here, you'll have fantastic career progression, the opportunity to work mostly from home if you want to once trained, you'll have access to a state of the art office with a fully equippedgym, restaurant and coffee shops.

This really is a fantastic, lively and inclusive place to work.


Client Details
This multi award winning business are centrally located and offer a huge array of benefits. They have a sociable and fun culture, a diverse population, fantastic training, and clear opportunities to progress your career.

Here, you can work from home mostof the time, spending 2 days per month in the office, or more if you want to.


Description

  • Have effective conversations (both written and verbal) with our customers to understand their individual
circumstances and agree on a suitable solution from a range of options that will support
them going forward

  • Understand regulatory/industry requirements when speaking with customers and ensure
that you remain compliant

  • By understanding the customers circumstances that led them to financial difficulty, you'll
support, educate and signpost to external support to help set them up for success with
credit going forward

  • Use your judgement when assessing the right outcome for the customer
  • Support our customers through a range of challenging and sensitive situations taking
into account any vulnerabilities that may be present


Profile

  • An excellent verbal and written communicator
  • Passionate about delivering great customer service
  • A natural problem solver focused on getting the right outcomes
  • Ability to empathise with customers who may be experiencing a difficult stage in their life
  • Proactive about your own learning and development
  • A confident and personable individual
  • A high level of resiliency that equips you to deal with the challenging and sensitive
situations our customers may be facing

  • Ability to pick up on signs of vulnerability and financial difficulty and be comfortable
exploring this with the customer in a sensitive manner


Job Offer
£24000 starting salary, hourly works out at £13-14 per hour

Excellent benefits package including 25 days paid holiday + bank holidays

Temp to perm role

2 days per month in the office (can be more if you like)

Initial training Mon - Fri 9-5.30

After training there are 3 shift patterns 9-5.30, and 12-8, there is some Saturday work required for 6 months or so doing 9-5 with a day off in the week
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