Export Coordinator - Maesteg, United Kingdom - Siderise Insulation

Siderise Insulation

Verified Company

Maesteg, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:
We are seeking an experienced Export Manager to oversee and manage our company's export operations.

The Export Manager will be responsible for ensuring the efficient and timely delivery of products to international markets, as well as managing all aspects of export documentation and compliance.

Duties:

Prepare cargo and shipments to ship out of the UK.
Fill out paperwork and all other required documents to successfully ship and clear international orders.
Provide first class customer service and take ownership of customers within your sector.
Work effectively in a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLA's.
Engage and develop relationships within the sector promoting full Siderise portfolio of products.
Meet exceptional standards within the team to optimise sales opportunities and convert to orders.
Preparation and processing of customer quotations and orders for customers outside the UK
Fill out paperwork and all other required documents to successfully ship and clear international orders.
Keep shipping records uptodate and accurate.
Route shipments according to company policies
Monitor shipments throughout the entire journey.
Plan, execute, coordinate, and optimise daily exports
Liaise with external hauliers to transport orders with necessary shipping instructions for sea, air and road freight.
Create and distribute the complete set of shipping documents.
Monitor timelines throughout the transport planning, loading, and execution process including shipment tracking.
Perform claim management through the internal Quality Management System
Processing orders with a 'right first time' mentality.
Be the customer's internal advocate; effectively communicate with customers using common language and managing expectations.
Answering queries from customers.
Liaising internally with other departments to see queries through, 'start to finish' for customers.
Ownership of identified customers, including any incoming complaints.
Checking of technical information and pricing according to data sheets and costing models.
Maintain records to the highest standard, whilst processing in line with regulatory and company standards.
Utilise 'Customer First' Values to enhance customer service experience at every opportunity.
Deal with queries whilst working in a fastpaced environment and working towards departmental KPI's.
Report customer or system issues to the Regional Accounts Team Leader in a timely manner.
Work closely and collaborate with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities.
Point of escalation as customer liaison on behalf of the department/customer.
Contribute to the continuous business improvement process and to the meeting of business objectives.
To always be an ambassador for the company, internally and externally.
Comply with Fatal Risk Standards, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and 'near misses' in accordance with defined safety procedures.