Supply Chain Assistant - Milton Keynes, United Kingdom - Network Rail

Network Rail

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

This opportunity sits in Supply Chain Operations (SCO), a division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain.

SCO aims to deliver excellent value and service to our customers, helping the rail industry to work together to deliver a more cost-effective railway.

Our extensive supply chain network plays a crucial role in helping to run a safe and efficient railway.

Every year we:

Buy and deliver 2,000km of rail and 2.5 million tonnes of ballast.
Operate 1,200 rail vehicles.

Behind the scenes we:

Process £7,000,000,000 of payments.
Handle over 23,000 IT helpdesk calls.

Every year:

Mechanical and electrical locking fitters maintain 468 signal boxes and 387 ground frames.
Operational property helpdesk process over 200,000 calls.

We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be.

To find out more watch our video.

Main Responsibilities

You will support the operational management of the supply chain to achieve compliant delivery of materials to agreed service levels.

Work with Materials and Logistics stakeholders to deliver and exceed customer requirements by processing all customer and supplier orders and resolving any queries.

Record and analyse data to facilitate the provision of management information.

What will you be doing?

Develop and maintain effective relationships with all supply chain stakeholders (customers, suppliers, buyers) as needed to resolve customer and supplier queries, delivering supply chain KPIs
Support the wider operations team as required, to deliver a comprehensive service to customers as detailed in the service catalogue
Provide data, analysis and commentary for management reports.
Action and fully resolve customer and supplier queries to agreed processes and within SLA, monitor trends and collate data to support and identify supply chain improvements.
Develop and maintain processes for areas of activity to improve team performance and maintain the ISO9001 accreditation.
Using supply chain expertise and knowledge resolve complex queries by evaluating information and identifying the root cause.
Educated to degree level or equivalent relevant work experience e.g. Supply Chain, Business Management
Experience of Internal Sales, and Experience of ERP systems (e.g. ORACLE, SAP)
Experienced Microsoft Office user
Experience within a customer service role
Proven ability to work to tight deadlines, maintaining high levels of accuracy
Good analytical and problemsolving skills
Good interpersonal and relationship building skills
Good commercial awareness
A customer focussed approach
Ability to work under pressure and a desire to improve processes and produce efficiencies
Good oral & written communication skills
Awareness of supply chain processes

Desirable

Railway knowledge

Who are we are looking for?
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive.

We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team.

We have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment.

For more information on Diversity & Inclusion at Network Rail, please follow this link

About The Company
Embed the Route Services approach veo using the video icon in text box -
(We Matter To Millions - YouTube)

We're an organisation where people matter. We matter to millions.
Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change.

Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution.

We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click he