Trainee Technical Support Specialist - Broadstairs, United Kingdom - Morgan Jones

Morgan Jones

Verified Company

Broadstairs, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TraineeTechnicalSupportSpecialist Broadstairs
£25,000 - £27,000

Benefits

Private Health Insurance (taxable but noncontributory
Training & Development opportunities
Eye-Care Vouchers
Cycle to Work Scheme

Do you have Engineeringknow-howofWFIJprinciplesandsystems?

Are you abletointeractwithequipmentmanufacturers, preferablyatproductdesignstage,throughtovalidation?

We have an amazing opportunity in Broadstairs for a TraineeTechnicalSupportSpecialist to work for one of our clients. In this role you will be working 37.5 hours Mon-Fri
Responsibilities

Developrelationshipswiththe companyanditsOEMsuppliers
Once trained you will deliver timely expert 2nd and 3rd line escalationsupportto1stlinesupportorganisationsprofessionally and in accordance with service level agreements
Fullyunderstandthefunctionalityandcapabilityofallcompany and appointed OEM WFIJ products
Researchnewtechnologieswithinthecompanyrangetodevelop procedures and training materials
Establisheffectiveworkingrelationshipsandnetworkswithin the company group Engineering & Application Teams to ensure knowledge and best practice is shared openly.
Investigateandreportfailuremodecauseandeffect
Assist with supporting product documentation, training requirementsanddistributionoftechnicalsupportinformation
Respond to requests for print samples and to carry out demonstrationsofequipmentboth facetofaceand remotely.
Completevalidationsonnewequipmentandinkranges.
Identify potential opportunities to improve work processes, tools and systems to streamline workflows
Supportthedepartmentasneededinspecialprojects

Skills and Experience

Ideallydegreelevelqualificationorsimilar,preferablyinan engineering or scientific discipline
Ability to communicate technology issues clearly to manager andtheteamwithawarenessofprioritiesanddeterminationto deliver results on time
Strongverbalcommunicationskillsincludingreportwriting
Proactive,ambitious,and strongabilityto learnnewthings
Highlyorganizedanddetailedwithcriticalattentiontodetail and documentation
FullUKdrivinglicencerequired

About the Company

The Technical Support team, based in Broadstairs, are responsible for the testing and validation of inkjet products and systems performance including hardware, software, and ink.

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &_Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website._
Due to the high volume of applicants we see_, i_f you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion._
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