Junior Implementation Specialist - London, United Kingdom - Nexudus Ltd

Nexudus Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main duties and responsibilities

Are you passionate about supporting customers? We want to hear from you We are looking for a talented Junior Implementation Specialist to join our growing team.

As a Junior Implementation Specialist, you will assist our customers during their onboarding process on the Nexudus Platform.

You will be responsible for the Customer's accounts set up as part of their onboarding process, ensuring their requirements are correctly gathered and implemented.

In summary, your day to day duties would include:

Work with the Training & Support teams to ensure that they are aware of how each account has been set up and implemented
Assist with setting up existing integrations (Access control systems, accounting integrations, Google Calendar integrations etc)
Manage multiple projects simultaneously, proactively communicating with internal and external stakeholders to ensure ontime and inscope solution delivery
Communicate with the Sales team and the customer through a new project implementation, managing project scope, risks and client expectations throughout the process
Identify trends and patterns across implementations, putting together best practices and creating resources for internal and external stakeholders
Provide insights from customer implementations that help shape our product roadmap

Requirements:

Have implementation, customer success, or customer support experience ;or relevant qualification
Proven communication and organizational skills
Comfortable using Microsoft Excel (VLOOKUP)
Experience or desire to learn REST API functionality
Proficient in English, both written and spoken

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Must have the right to live and work in the UK

Why you'll love NEXUDUS
Our highly creative business is an inspiring place to work. Training opportunities, great team of professionals. Opportunity to make your mark and contribute towards the growth of the team and the brand.

Benefits

Annual training budget to develop your skill
Annual Holidays 28 days (including bank holidays) plus 1 day for each completed year of service (up to a maximum of 5 days)
Hybrid / remote working
Company Sick Pay Scheme 5 days on full pay in any calendar year
Annual Leave Purchase Scheme up to 5 additional days

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