Telecoms Client Support Executive - Shrewsbury, United Kingdom - Radius Payment Solutions

Radius Payment Solutions
Radius Payment Solutions
Verified Company
Shrewsbury, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We're growing our Customer Service team at Radius

Please note - we are unable to offer remote/hybrid working or sponsorship for this position

Salary:
Available upon request /Negotiable depending on experience


Location:
Shrewsbury (SY2 6FG)


Working Hours:
Monday - Friday (8:30am - 5:00pm)


Job Purpose
We are seeking a Client Support Executive to support within our Telecoms solution.

You will be responsible for building strong relationships with our customer base and resolving any issues and queries at the earliest opportunity.


Your responsibilities day to day will be

  • Gathering information on customer issues and identifying & resolving common faults first time
  • Building strong relationships with customers
  • Using a ticket system to log, diagnose and feedback issues
  • Reporting key operational metrics to the senior management team

Skills needed for this role

  • Telecoms knowledge/experience in the industry is preferred
  • The ability to prioritise tasks, with strong organisational and time management skills
  • Able to adapt and succeed in a fast paced, changing environment
  • Excellent attention to detail/administration skills
  • Strong communication skills, with the ability to communicate at all levels

Benefits include.

  • 23 days holiday plus bank holidays (increasing with each year of service to 25 days)
  • 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
  • Company sick pay, life assurance and pension
  • Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
  • Friendly and supportive team working environment that encourages opportunities for selfdevelopment
  • Monthly dress down days for charities chosen by our employees
- .and much more


Still curious?
Customer service advisor, Account Manager, Key Accounts Manager, Client Support, Account Management, Client Retentions Advisor, Senior Account Manager, SEO Account Manager, Telecoms, Telecommunications, Account Manager, Sales, Provisioning Executive, CustomerSupport,
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