Spa Receptionist - Blackburn, United Kingdom - Stanley House Hotel and Spa

Stanley House Hotel and Spa
Stanley House Hotel and Spa
Verified Company
Blackburn, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Stanley House Hotel & Spa is a beautiful, award-winning boutique country hotel nestled in 54 acres of Ribble Valley countryside in Mellor, Lancashire.

Featuring 30 top-notch bedrooms, exceptional wedding and conference facilities, the popular Fred's Brasserie, and a world-class spa, Stanley House stands out as a unique hotel.


  • What's in it for you?

Joining our team offers you the chance to reap the rewards of being part of the leaf HOSPITALITY group. Our core value is simple yet powerful; Be Excellent.

You'll be part of a team that is passionate about their work, values our people, embraces top-notch hospitality, and respects the contributions of each team member. You'll work alongside leaders who prioritize integrity and are approachable.


We are committed to investing in your ongoing growth and development, providing you with opportunities to advance within the company. Collaborating with global brands means access to exceptional training programs and the potential for international growth.


Moreover, you'll enjoy a range of excellent benefits such as increased holiday entitlement, discounted hotel stays, and family-friendly policies. We recognize the significance of competitive pay, and our market positioning reflects this. Additionally, we offer tips, incentives, and bonus initiatives to reward your hard work.


Job Opening: Spa Receptionist

Stanley House Hotel & Spa is currently seeking a Spa Receptionist for our deluxe 4-star privately owned establishment. Reporting to the Head Receptionist & Spa Manager, this position requires a strong focus on delivering exceptional customer service, maximizing revenue, and upholding the highest standards consistently. Meticulous attention to detail and precision in all administrative tasks are fundamental.


Job Attributes:
  • Previous experience in Front Office and Reception
  • Outstanding customer service abilities
  • Exceptional telephone etiquette
  • Proficiency in sales techniques
  • Keen attention to detail

Basic Job Responsibilities:
  • Check-in and check-out procedures using a property management system
  • Processing of charges and payments
  • Collaborating effectively with departmental teams and spa staff
  • Handling reservations and sending detailed confirmations
  • Reviewing daily arrivals to ensure accuracy
  • Maintaining organized filing systems and completing correspondence promptly
  • Managing telephone communications

Benefits:
  • On-site parking availability
  • Staff food discounts or complimentary meals during shifts
  • Commission opportunities
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