Contact Resolution Supervisor - Bootle, United Kingdom - Merseyside police

Merseyside police
Merseyside police
Verified Company
Bootle, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Contact Resolution Supervisor:


Response & Resolution,

Sergeant or Grade F (£36,996-£43, % equalisation allowance,

The Joint Police & Fire Command and Control Centre, Bridle Road.

  • Merseyside Police is a dynamic, challenging, rewarding place to work: we take pride in everything we do._
  • The bestperforming urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first._
  • We have a strong focus on continuous improvement in the areas we're passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement._
  • We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self._

Job Purpose
To supervise a team of multi skilled operators to ensure the provision of efficient and effective Contact Management through the monitoring of performance to provide an appropriate response to calls for service


Knowledge & Experience

Capable of:
effective team coordination; coaching & motivating people; promoting teamwork; optimising performance to deliver a quality service

Able to plan & organise to utilise resources, authorise actions and delegate tasks

In-depth working knowledge of Contact Management protocols & procedures and Force policy & procedures - including: major incidents & associated manuals; DPA and OSA

Capacity to deal with simultaneous demanding incidents

Demonstrable wherewithal in decision-making & contemporaneous incident log recording - accessible rationale provision essential

Clear communication skills - both oral & written

Good professional grasp of Force IT systems including: _Storm_; _PNC_; _Niche_; _ELVIS_; _DMS _and; _Microsoft Office_

Experience in dealing with a wide range of policing matters


Benefits:

Flexi time policy

Free onsite parking

Local Government Pension

Staff networks

Wellbeing programme


Our commitment to Diversity, Equality and Inclusion:
Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential.

We want to attract a diverse range of individuals into our force who might not have considered a career with us before.


Job Types:
Full-time, Permanent


Salary:
£36,996.00-£43,098.00 per year


Benefits:


  • Canteen
  • Flexitime
  • Free parking
  • Onsite gym
  • Onsite parking
  • Work from home

Schedule:

  • Flexitime

Work Location:
In person

Application deadline: 17/11/2023

Reference ID: 1796
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