Call Centre Team Leader - Greater Manchester, United Kingdom - Eden Brown

Eden Brown

Verified Company

Greater Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Eden Brown are seeking an experienced Call Centre Team Leader to provide interim support for approximately 8 weeks working for a Housing Association in Manchester

Role Purpose

To lead, manage, coach, develop and inspire a team of Call Centre Assistant's to deliver a

- a high quality customer experience centred around resolving issues at the first point of contact achieving "best in class" performance.

Manage and coordinate tenancy related demand to deliver a proactive frontline service to customers whilst optimising efficiencies in systems, processes and approach and achieving shared organisational performance measures across the entire customer journey.
Driving operational delivery and challenging daily performance to achieve stringent KPIs.

Its not essential that you have previously worked in Housing, though it would be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.