Helpdesk Administrator - Motherwell - FM Search & Select Ltd

    FM Search & Select Ltd
    FM Search & Select Ltd Motherwell

    1 week ago

    Full time
    Description
    Helpdesk Administrator

    Newhouse, North Lanrkshire
    Up to £29,000

    We are recruiting a Helpdesk Administrator for a well-established Facilities Management provider based in Newhouse.


    This is a key role supporting the FM helpdesk function, ensuring reactive and planned works are logged, monitored, and closed efficiently while delivering a high standard of service to clients and engineers.


    Please note:
    Due to the location, access via public transport can be challenging. A driving licence or ability to reliably commute is strongly recommended.


    Key Responsibilities:

    Logging and managing jobs through the CAFM system



    Coordinating engineers and subcontractors



    Monitoring SLA performance and job progression



    Handling client and engineer queries via phone and email



    Updating records and maintaining accurate system data


    Requirements:

    Previous experience in an FM helpdesk environment



    Strong CAFM system experience



    Maximo experience preferred (not essential)



    Excellent communication and organisational skills



    Ability to work in a fast-paced FM setting


    This role offers a competitive salary of up to £29,000, stability, and the opportunity to join a supportive and professional FM team.

    Interested? Apply now or get in touch for more details

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