Reception Care Coordinator - Bradford, United Kingdom - Wilsden Medical Practice

Description

Receptionist / Care Coordinator

Wilsden Medical Practice

The closing date is 20th October 2023

Job summary
Are you looking for a valued role in a supportive independent practice?

The Wilsden Medical Practice is seeking a Receptionist / Care Coordinator to join our hard working and friendly practice team.

You will work with the Reception Care
Coordinator team together with our dedicated clinical and administration teams.


Main duties of the job

You will be the first point of contact for most patients either when they call on us, or when we contact them.

So a bright engaging manner focused on customer service is essential.

Working in our patient services team is varied and interesting; its not just answering the phone See the job description for details.

About us
The Wilsden Medical Practice is an independent practice with 10,000 patients in a semi-rural location between Bradford and Bingley.

We have two surgeries in the villages of Wilsden and Cullingworth, and also serve the villages of Denholme & Harden.

We're a close knit workforce of 4 GP partners, 8 salaried GPs, 7 members of the nursing team, physicians associate, two clinical pharmacists; plus the support of a dedicated administration team.

We are a GP training practice and our culture of personal development extends to the whole team. The partners are supportive of staff seeking to gain new skills or to try out new ways of working.


Job description

Job responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments in accordance with practice protocols

To identify callers or patients who may present face to face or on the telephone requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E as per practice policies

Provide care coordination and care navigation to patients and their carers across the health and care services

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Deal with requests for home visits as per practice protocol

Action prescription requests as per the Practice protocols

To give results to patients in line with practice policy

Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

Arrange ambulance bookings

Chaperoning for doctors and nurses

Responding to the needs of both Doctors and Nurses during surgery

Preparing the consulting rooms prior to surgery and tidying the rooms after surgery

Advise patients of relevant charges for non-NHS services, accept payment and issue receipts for same.

Enter and extract patient information on to the computer as required following practice protocols

Action patient tasks at the request of clinicians using the clinical platform - SystmOne


Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data


Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures


This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Undertaking periodic infection control training (minimum annually).

7.