Helpdesk Support Assistant - Peterborough, United Kingdom - Taylor Rose

Taylor Rose
Taylor Rose
Verified Company
Peterborough, United Kingdom

1 day ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

This role involves but is not limited to:

  • Responding to and prioritising support tickets logged through the helpdesk
  • Installing, configuring and maintaining computers, printers, photocopiers and telephones
  • Trouble shooting system and networking problems and diagnosing hardware or software faults.
  • Maintaining the IT infrastructure and supporting its administration
  • Reviewing the Helpdesk system to monitor tickets
  • Provide support and maintenance on all IT equipment
  • User setup and administration
  • Providing user support and training.

Requirements:


  • Helpdesk/IT knowledge
  • Ability to trouble shoot common hardware and software issues and find solutions
  • Ability to meet deadlines and adjust to changing priorities
  • Ability to quickly gain new skills and knowledge when faced with new challenges
  • Maintain composure in the face of heavy workload and constant interruptions
  • Ability to work independently as well as part of the Helpdesk Support team
  • Ability to work well under pressure
  • Excellent verbal and written communication

Company Core Values:

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Aspirations:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business
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Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
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Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
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Commitment: Relationships for the long-term
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