Reception/administrator - Aberystwyth, United Kingdom - Meddygfa Padarn Surgery

Description

POST TITLE:
Receptionist


RESPONSIBLE TO:
Reception Manager


POST HOLDER:


POST SUMMARY:

To assist the GP's in the provision of the service to patients by facilitating access to the doctor in an organised, efficient and caring manner.

To provide efficient and organised administrative support in reception in line with practice requirements and guidelines.


And
To input data onto the practice database.


KEY RESPONSIBILITIES:


RECEPTIONIST

• Provide reception desk duties as required (Booking patients when they arrive, directing them to appropriate rooms, making appointments)
• Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel
• Manage the Econsultation process and allocate to appropriate appointment slots.
• Relay messages and home visits to appropriate staff/GP
• Maintain an accurate filing system
• Convey results to patients
• Photocopy documentation for patients or GP
• Deal with all enquiries (from patient, hospital or another surgery) in a sympathetic and confidential manner
• Act as chaperone if requested
• Issue receipt for any money collected (eg for vaccinations or medicals)
• Assist at student registration
• Keep reception area tidy
• Follow practice protocol for changing addresses
• Ensure records of deducted patients sent to SSP weekly
• Register new patients
• Copy patient records as and when required as directed by Practice Manager. Shred documents as necessary.
• Act as point of contact for queries from the SSP.
• Print off full patient reports and medication as and when required.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non

- judgmental and respects their circumstances, feelings priorities and rights.


Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicat