Cantonese Speaking Banking Customer Service - London, United Kingdom - People First

People First

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Ref: 21825

Your New Job Title:
Cantonese speaking Banking Customer Service Representative

The Skills You'll Need:
Fluent Cantonese and English in writing and speaking; relevant Customer Service experience in Retail Banking

Your New Salary:
up to £28k depending on experience

Location:
Central London

Job status:
Permanent

Summary:

To provide all cashier services and handle cash accurately.
To provide existing and potential customers the best experience at the Bank.
To provide quality customer services in accordance with the Bank's policy and procedures.
To recognise customers' needs and develop new business for the Bank to achieve sales target.
To support all designated areas within the branch operations where service or assistance is required.

What You'll be Doing Each Day:
Process

To accurately complete or input data and made amendment on screen and records.
To maintain Clear Desk policy.
To keep clear records of transactions/processes.
To exercise due diligence and care in handling transactions.

People

To ask for help and support where necessary.
To maintain good team work and work relationship with colleagues and other departments.

Customer

To have full understanding of the products and services before selling it to customers.
Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
To ensure customers made aware of all the product details by signing the agreement.
Resolve customers' queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management

Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the daytoday work.

The Skills You'll Need to Succeed:

Proficient in spoken and written English and Cantonese; Mandarin an advantage but not essential.
University graduate.
Retail banking experience.
Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
Knowledge of accounting terminology.

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