Technical Support Administrator - Bradford, United Kingdom - Recruit123

Recruit123

Verified Company

Bradford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client's business was born out of a desire to do things properly and differently to the rest of the security industry.

Their founders had many years of experience working for some of the biggest names in the security industry, rising high in the ranks, and experiencing first-hand, how the solutions and services offered could be so much better.

They are now seeking a skilled Technical Support Administrator to join their dynamic team. You will play a critical role in providing technical assistance and support for their CCTV and access control systems.

You will work closely with clients and internal teams to ensure the smooth operation, troubleshooting, and maintenance of security systems.

Training is offered to be able to fully support all their customers to a high standard along with a competitive salary and additional benefits.

What we need from you Technical Support Administrator:

12 months experience in technical support or system administration, preferably with CCTV and access control systems
Indepth knowledge of IPbased CCTV systems, video management software, and access control systems
Familiarity with network protocols, TCP/IP, and basic network troubleshooting
Strong problemsolving skills and the ability to analyse and resolve technical issues
Excellent communication skills with the ability to explain technical concepts to nontechnical individuals
Attention to detail and the ability to work effectively in a fastpaced environment
Ability to work independently as well as collaboratively in a teamoriented setting
Relevant certifications in CCTV and access control systems will be considered a plus

You'll need to show evidence of the following:

The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problemsolving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail

What the roles involves:

You will be providing technical support to clients, assisting them in troubleshooting CCTV and access control system issues

Other duties include:

Handle incoming service requests and provide timely resolutions while ensuring customer satisfaction
Conduct system maintenance, including software updates and hardware configurations
Collaborate with the installation team to ensure seamless integration of security systems
Create and maintain documentation, including system configurations, troubleshooting procedures, and user manuals
Assist clients in system training, ensuring they have a solid understanding of the functionality and operation of their security systems
Stay uptodate with industry trends, emerging technologies, and best practices related to CCTV and access control systems

Training:

Training is offered within the role to be able to fully support all our customers to a high standard and on all the software we use to gain further knowledge and support abilities

Salary:
£22,000 - £26,000 per annum, depending on experience

Hours:

Monday to Friday, 9am to 5pm (37.5 hour per week). Occasional weekends/on call may be required to meet the needs of the business.

Benefits: