Lettings & Accounts Administrator - Aberdeen, United Kingdom - Aberdein Considine

Aberdein Considine
Aberdein Considine
Verified Company
Aberdeen, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

KEY RESPONSIBILITIES

  • Ensure all business is conducted professionally, ethically and to the highest of customer service standards
  • Creating tenancy documents including private residential agreements, tenancy change notices and lease ends. Also general administration including but not restricted to new client onboarding, utility notifications, and coordination, compliance support, auditing and reporting
  • Client accounts support including processing rental payments, supplier invoicing, reconciliation and preparation of client statements of account
  • Create and maintain department management reports
  • Proactively dealing with difficult or sensitive issues including rental arrears, tenancy evictions, noncompliance issues, disputes etc
  • Willingness to hold inperson, telephone and virtual meetings with landlords, tenants, contractors, or other relevant parties if necessary
  • Establish and nurture good relationships with clients, business connections, branch office colleagues, the wider lettings team and other departments
  • Embrace opportunities for personal development and maintain awareness of market conditions and trends, keeping appraised of legislative changes and industry news
  • Study towards obtaining ARLA Propertymark or CIH Letwell qualifications (SCQF level 6 or above) in Residential Letting & Property Management
  • Engagement with marketing department to increase profile of landlord services via the company's social media outlets
  • Actively manage and minimise any risk to the company, whether financially, legally, or reputationally, ensuring compliance with the Letting Agent Code of Practice
  • Identify and develop other business opportunities for this or other departments within the firm including sales, financial services, etc
  • Providing support to the management team and colleagues to ensure the smooth running of the department, working together to deliver exceptional customer service and achieve performance related bonus target

Requirements:


QUALIFICATIONS:


Desirable

  • HNC or HND Legal Services
  • Business, legal, property or financial degree

SKILLS AND EXPERIENCE:


Essential

  • Excellent written and verbal communication skills
  • High level of numerical literacy and attention to detail
  • Exceptional customer service skills

Desirable

  • Previous experience with property account software or CRM system
  • Full UK Driving License
  • Relevant degree

APTITUDES:


Essential

  • Selfmotivated and driven
  • Fast learner and able to absorb details quickly
  • Team Worker
  • Strong interpersonal and relationship building skills
  • Ability to communicate on all levels with a wide range of people
  • Initiative
  • Enthusiastic
  • Attention to detail
  • Confident
  • Problem solving in a calm and professional manner
  • Good organisational skills
  • Ability to remain calm in a highly pressured environment
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