Workday Finance Product Support - guildford, england, United Kingdom - BDO UK LLP

Description

Ideas | People | Trust

We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.

We work with the companies that are Britain's economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We'll broaden your horizons

Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate – like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm.

We'll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to the system.

You'll also:

• Provide day to day 2nd and 3rd line support and administration of the Workday environment and other systems in use in Finance
• Support and provide knowledge to 1st line support teams – provide continual upskilling of team to enable more 1st call resolution and accurate triage of issues
• Assist with the transition of support processes from programme team and contract staff, through system stabilisation to steady-state BAU running
• Test, validate and implement Business Process changes in Workday (following review and change process)
• Run ad hoc reports / analyse data to support business queries
• Report, track, manage and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate
• Work in order to meet expected business performance goals by providing full range of customer service
• Support all Finance system integrations as a Functional perspective
• Serve as a strong consultative partner to Finance and HR teams in service delivery
• Work in close collaboration with the HR Product Support Team and IT Application Support Team – particularly on the resolution of cross functional or integration issues
• Ensure all changes to data and configuration within the systems are accurate, have all appropriate approvals, are made in a timely manner and ensure audit control
• Support and manage regular Workday feature upgrades and patching processes
• Educate Finance team, employees, and colleagues on systems in order to improve usability and use of the Finance systems

You'll be someone with:

• Demonstrable understanding of Finance operations, accounting concepts and experience in Finance business processes
• Practical Workday Financials experience in a similar technical support role
• Exposure to Workday report writing and data structures
• Exposure to Workday data management processes such as EIB uploads
• Strong verbal and written communication skills to interact with Finance and IT clients and strong attention to detail
• Previous experience of working in similar support and administration role with Workday or similar
• Ideally have completed Workday Financials Fundamentals Training
• Experience of using ServiceNow or similar service management software
• Knowledge and experience of cross functional working on both Finance and HR processes an advantage

You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We're in it together

Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.

We're looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.