Customer Support Administrator - Kettering, United Kingdom - Qualifications Network

Description

Job title:

Centre Support Administrator


Term:

• 37.5 hours per week primarily based in our Kettering office
• This role may involve travel to various education and training centres for onsite monitoring.
• Flexibility in work hours to accommodate assessment schedules, centre availability and cross training requirements

Salary and benefits:

Salary £ £26325 per annum depending on experience and occupational competence range.


Reporting Structure:

You will report directly to your Centre Support Manager


Job overview:


Key responsibilities

• Assist in quality assurance activities, including moderating assessment decisions, reviewing documentation, and providing support to education and training centres.
• Collaborate with the Centre Support Managers and other relevant teams to maintain the quality and consistency of our qualifications.
• Provide administrative support, including data entry, record keeping, and document management for quality assurance processes.
• Participate in standardisation training sessions for centre staff, ensuring alignment with assessment best practices.
• Contribute to the development and maintenance of qualification documentation, guidelines, and procedures.
• Assist in onboarding new education and training centres by providing information and support on qualification requirements.
• Engage in crosstraining activities within different departments of the organisation to gain a holistic understanding of our business operations.
• Maintain clear and effective communication with education and training centres, addressing queries and providing assistance.
• Collaborate with colleagues to address any performance gaps identified during quality assurance activities.
• Participate in regular meetings and training sessions to stay informed about industry trends and enhance professional skills.

Key Duties and Tasks:

• Support Centre Support Managers in monitoring assessment decisions and identifying any discrepancies.
• Assist in reviewing documentation and materials to ensure compliance with qualification standards.
• Aid in delivering standardisation training to centre staff to promote consistent assessment practices.
• Participate in the development and upkeep of qualificationrelated documentation and resources.
• Help onboard new centres by providing clear information about qualification requirements and processes.
• Participate in crosstraining activities to gain familiarity with various aspects of the business.
• Collaborate with colleagues to address queries and provide necessary support to centres.
• Contribute to maintaining open lines of communication between the organisation and education/training centres.

Assist in tracking and organising quality assurance data for reporting and analysis purposes.


Requirements:


Education and Qualifications:

• Be willing to work towards one or more qualifications related to our qualification suites
• Be willing to work towards a level 4 qualification in Understanding quality assurance

Experience:

• 1 years of experience in an administrative role, preferably within an education, training, or quality assurance environment.
• 1 year of working in an office environment
• Exposure to quality assurance processes and principles is desirable.

Skills and Competencies:

• Strong organisational skills and attention to detail for accurate record keeping and documentation.
• Competence in Microsoft office packages
• Proficiency in administrative tasks, including data entry, record management, and communication.
• Effective written and verbal communication skills to interact with both internal teams and external centres.
• Adaptability and a willingness to learn, especially during crosstraining activities.
• Basic understanding of quality assurance concepts and processes (desirable).

Personal Attributes:

• Proactive attitude and the ability to take initiative in supporting quality assurance efforts.
• Strong team player with a collaborative approach to working across departments.
• Strong customer service orientation and a commitment to supporting education and training centres.
• Openness to learning and acquiring new skills to support career growth within the organisation.
• Confidence to deal with centres via phone and video calls as well as inperson visits.

Company Overview:

QNUK is an awarding organisation regulated by Ofqual, CCEA and Qualifications Wales. We work with a range of educational establishments, training providers and employers to design, develop and deliver regulated qualifications.

We primarily offer qualifications in First aid, Safety and Security, however we are approved to offer qualifications in a wide range of sectors.

QNUK is committed to ensuring learners are able to access high quality qualifications and effective and affective learning experiences.

As a company we have strong beliefs in collaboration, integrity and personal responsibility.

**Equal Oppor