Claims Handler - Liverpool, United Kingdom - Resolve Recruitment Services

Resolve Recruitment Services

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for Customer Service Handlers to join their fast-paced claims division.

This role offers the opportunity to join an established team and is a great opportunity for someone looking to further their career.

What you will be doing:

To seek out the best solution for the customer and the business with provision of an appropriate authority and autonomy
Effectively managing the customers claims enquiries and providing a quality customer journey
To deliver a resolution to customer enquiries and mitigate complaints

What we're looking for:

Accountability for own performance against set objectives
To ensure customer queries are answered with the aim of a firsttime resolution
To ensure the best Customer Care experience is given to all customers
Ability to seek out solutions
Adherence to best practice and key strategies
Demonstrate effective case management and complaint mitigation skills
Any other ad hoc task as the needs of the business dictate
Ability to work in a culture of openness, trust, and respect
Strong organisational skills with the ability to prioritise tasks
Ability to fact find and analyse information to result in accurate decision making Extensive knowledge of a motor claims environment and claims best practice
Confident decision maker and problem solver
Proven previous experience in a Customer Care and/or complaints role

If you are ambitious and would like to start a career with this fast-growing insurer, then please get in touch ASAP.

IND1

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£23,500.00 per year

Schedule: