Customer Service Representative - Coventry, United Kingdom - The Future Works

The Future Works

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

We are recruiting for a Customer Service Representative on behalf of FutureLets, a subsidiary of Coventry University.

You will be responsible for delivering outstanding customer service to all stakeholders and will take responsibility for each customer interaction, ensuring that customer requirements are completely met and resolved, whilst providing a consistent, professional and customer focussed based approach.

Based at the busy and demanding Accommodation 'one stop shop' and supporting the frontline Reception desk.

You will be the first point of contact for all our customers, dealing with a wide range of enquiries where you will review, diagnose, resolve or pursue for satisfactory resolutions.

You will be required to work some weekends to support with open days, as and when required.

Main Duties

Act as first point of contact and take responsibility for all enquiries from beginning to end; identifying the needs of the customer to resolve specialist and general enquiries relating to Accommodation, Academic or Professional Services, only referring or escalating an issue to specialist support where necessary whilst adhering to Data Protection and confidentiality policies
Populating and generating tenancy agreements and calculating payment plans. Completing all associated paperwork, ensuring all documents received include appropriate signatures and identification and pursue all incomplete documentation
Handle card, online and cash payments, ensuring that all financial regulations are met, taking responsibility for payments taken daily. Conduct customer refunds credits, lockouts, lost keys, verifying documentation against policies and procedures

About You

Excellent customer service skills and a professional, assertive manner
Ability to independently organise own workload and prioritise effectively to meet deadlines
Excellent written and verbal communication skills
Have a sensitive approach to dealing with a diverse range of customers, demonstrating tact and diplomacy

Additional Information