Sales Administrator - Carlisle, United Kingdom - Cumbria Waste Group

Cumbria Waste Group

Verified Company

Carlisle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post:
Sales Administrator

Location:
Carlisle (CA3)

Salary:
£19,000 - £21,000

Hours:37 Hours

Working Pattern:
Monday - Friday

Purpose of the role:

To provide effective administrative support to the Sales Manager and wider sales team, being widely involved in a range of sales team functions and projects.

Provide customer service support to the customer base; building relationships with customers (and colleagues) to achieve goals; delivering a great customer experience whilst balancing and supporting the administrative needs of the business.

Main role responsibilities:

Sales and Administration

Be responsible for the sales administration, working in conjunction with the Sales Coordinators
Support with the quotations process, ensuring that quotations are priced and issued in a timely manner, meeting (and managing) customer expectations
To accurately record and input data into relevant IT systems, ensuring compliance with any relevant legislation
Provide excellent customer service, account management and reports, to a range of key customer accounts as the designated contact
Assist customers with their enquiries, solving and taking ownership of any issues or problems as they arise
Support with customer followups, to improve conversion rates
Support with the coordination of tender packs and pricing proposals
Ensure compliance with SIC, EWC, WPDFs and all material offtakers is maintained and administered efficiently and effectively
Support the CWR and CWM (not HWRC) offtakers and update the database accordingly
Assist the Sales Manager, Sales Coordinators and Area Sales team with activities and projects that are aimed at maximising customer loyalty and retention
Attend customer meetings where appropriate
Produce reports on a weekly/ monthly basis as required
Assist with marketing activities and projects as and when required, including the monitoring of Social Media accounts

Qualifications & Experience:

Essential:
Experience in a sales or business administration-type role

Experience in a customer-service environment

General understanding of GDPR legislation

Desirable:
Customer Service or Business Administration qualification

Experience in a customer service type role

Knowledge of the Waste Management industry

Benefits

5% Employer & 5% Employee pension contribution
25 days holiday plus bank holidays
Opportunity to buy/sell up to 5 days holiday
Cycle to Work Scheme
Industry recognised training and personal development
Employee Assistance Programme

These are the values that drive us:
As a TEAM

We take PRIDE in the work we do

We CARE about our Colleagues, Customers, Communities and our Environment

We love to learn and IMPROVE, and

We are always SAFE

The top 5 things about you that are most important:

Enthusiastic,
reliable and enjoy working hard to
deliver high standards for customers and colleagues, you are a
great communicator

-
Attention to detail is important to you, your approach to work is
organised and
methodical (yet flexible)

Passionate about
delivering a great customer experience whilst supporting administrative needs of the business
You
take pride in your work and like a job done well, and are able to
meet tight deadlines whilst maintaining
high standards of accuracy
Enjoy working with (and are comfortable with)
IT and systems