Credit/debt Controller - Chester, United Kingdom - Proximo

Proximo

Verified Company

Chester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at
Proximo we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.

Our values are at the
HEART of everything we do for our customers:

Honesty
Excellence
Accountability
Respect
Teamwork

We offer a competitive salary, combined with a fantastic benefits package that includes:

25 days holiday + bank holidays
Birthdays Off
Healthcare Cash Plan
Retail Cashback Scheme
Corporate Chester Zoo Membership
Fruit Mondays
Enhanced Maternity & Paternity Leave
Mental Health wellbeing hour
Smart/causal dress code
Service reward scheme
Free tea & coffee facilities onsite
Bike Scheme
Eyecare vouchers
Free Onsite Parking

We have an exciting opportunity for a
Credit/Debt Controller to join our growing team in
Chester. We offer a culture which is upbeat, fun, with a vibrant and positive office working environment.

We have award winning teams that promote a customer centric attitude, offering Investors in people
GOLD standard training and development with great career opportunities.

As an
Investors in People GOLD standard employer, we don't just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

If you have the passion, drive, and ambition to make a difference and have the following skills, experience and attributes this could be the role for you.

Please see below responsibilities and desired (But not essential) experience:

Calling our customers to chase outstanding debts
including fuel charges, penalty charge notice recharges, damage contributions and vehicle hire
Preparing invoices for Penalty Charges and Fuel Charges
Sending statements to customers
Process payment request letters and sales invoices for these specific charges
Negotiate payment plans with customers and taking regular payments over the phone
Following up customers who have not responded in line with the company policy and maintaining ownership of the case through to resolution
Process receipts on our credit control system and reconcile customer accounts, investigating any variances
Maintain data on our credit/debt control system including posting write off journals and duplicate accounts
Escalate unresolved cases, up to taking legal action by preparing folders and maintaining spreadsheet
Monitoring the credit control inbox and dealing with customer queries
Liaising with suppliers to obtain supporting evidence relating to fuel charges and penalty charge notices and disputing charges on behalf of our customers
Undertaking any other duties which may be requested by the Finance Manager, for which training will be provided

Credit Controller - Requirements

Experience preferred but not essential as training given
Excellent communication and organisation skills
The ability to prioritise workload and manage caseloads
Comfortable talking to customers/clients over the telephone, sometimes under difficult circumstances is necessary
Work well sometimes without supervision using your own initiative
Experienced in working with vulnerable customers (preferable)
Computer literate with experience of Microsoft programmes i

e:
Excel, Word