Customer Service Finance Advisor - St Albans, United Kingdom - Red Door Recruitment

Red Door Recruitment

Verified Company

St Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

St Albans

Up to £24k

Monday to Friday 9-5.30

A friendly and professional Financial Services company based in St Albans are looking for a Customer Service Advisor to join a friendly and welcoming team.

This is a busy and interesting role where you will be dealing with customers over the phone.

You will be based within a modern office centrally located and in easy reach of the town centre.

The company offer excellent opportunities for development and progression in the future.

What's in it for you:

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Salary: up to £24k:

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Hours: Monday to Friday 9-5.

30:
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20 days holiday which rises 1 day per year up to 25 days:

Life Assurance
Sickness cover
Excellent training
Social events
Friendly and welcoming team
Career progression

Key Responsibilities for the Customer Service Finance Advisor:

Providing a first-class service to clients in response to enquiries or instructions by telephone
Provide an excellent standard of service
Deal with correspondence to and from clients as necessary
Process general administration, account amendments and new business inputting
Work as part of a team, assist colleagues if directed
Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly
Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary
Achieve and succeed service standards on call answering and missed calls

For this Customer Service Finance Advisor role the employer is looking for:

1-2 years' Customer Service experience
Experience within Financial Services industry is preferred but not essential
Minimum qualifications of GCSE standard or equivalent
Experience of at least 1 year within administration
Good interpersonal, organisational and communication skills
Ability to work to tight deadlines in a pressurised and fastmoving environment
Ability to adapt to change with a flexible approach
Strong communicational skills and good attention to detail
Proficient in Microsoft Excel and Word
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._