Sales Support Administrator - Preston, United Kingdom - Xyfil Ltd

Description

As well as providing general administration to the Sales Team, you would also be first point of contact for our online customers.

This would include assisting with any issues the customer may face whether it be over the phone, via our online chat or over the phone.

Although primarily with the sales team you will also be working across many of the internal departments and staff at Xyfil Ltd and MyVapery.

• Informing customers of delivery dates and dealing with customers either by telephone or electronically
• Follow up contact with customers to make sure deliveries arrive safely and deal with any logístical issues
• Maintaining documentation and tracking systems in relation to sales and customer support issues
• Maintaining a proactive "can do" approach to the delivery of customer support services
• Liaising with 3rd party suppliers and couriers as and when necessary
• Assist in delivering a firstclass service to our customers
• Organise workload to meet company and customer time frames
• Assist in maintaining our customer database
• Follow communication procedures, guidelines and policies
• General Administration
• Providing support to our sales team
• Entering invoice and customer details in to database within the allocated deadlines
• Organising deliveries
• Assisting with product launches, preparing and dispatching sample packs
• Reporting on inventory levels
• Expected to fulfil all relevant health and safety, product quality and product safety requirements, policies and procedures as may be relevant to the job role and to working for Xyfil

• Possess at least 2 years experience or equivalent within a customer services office environment
• GCSE's or equivalent at grade C and above in English and Mathematics
• Based locally
• Is familiar with the Vaping Industry
• Good level of spoken English
• Have an excellent telephone manner with a proactive approach to customer services
• Conscientious approach with attention to detail as well as accuracy and confidentiality of information recorded
• Ability to work in lots of detail without getting overwhelmed
• Accountability for any mistakes whilst being able to sort any issues quickly and calmly
• Team player
• Strong organisation and administrative skills
• Be able to demonstrate an advanced working knowledge of Microsoft Office Suite
• Ability to work independently
• Forward thinker, able to plan in advance whilst also being able to think on your feet
• Able to work under pressure in a changing and flexible organisation
• Ability to communicate and interact effectively both verbally and in writing
• Experience with CRM software; Salesforce CRM would be a plus

• 8 hour shift

• GCSE or equivalent (required)