Aftersales Specialist - Epsom, United Kingdom - TLP Consultancy Ltd

TLP Consultancy Ltd

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aftersales Specialist

Circa £42,000 + Performance Bonus
Near Epsom
Hybrid way of working
Permanent
Generous benefits package (Birthday voucher, access to car scheme, pension contribution, discounted onsite gym membership, subsidised hot food and drinks onsite, 25 days holiday + all bank holidays)

We have a brand new and exciting position for a Aftersales Specialist to join the Value Chain department for a leading automotive manufacturer.

In this newly created position, you will be responsible for the entire programme to maximise parts and accessories revenue in our client's network through process improvement, data insight and best practice sharing.

You will be responsible for identifying growth opportunities within different departments across the business (e.g., Innovation, Accessories, Servicing & Repairs, Parts, Warranty) in order to monetise all future revenue through the lifecycle of their vehicles.

You should be a self-starter with an inquisitive mindset as well as being able to create own reports, analyse and interpret data and insights.

You will also be able to build relationships with senior stakeholders, whilst being confident to challenge and question existing practises.

Responsibilities:

Managing and developing the Value Chain Standards programme and toolboxes effectively controlling the recipe for success in aftersales retail.
Identifying growth opportunities for parts and accessories revenue through performance analysis and working with our field team to understand challenges, opportunities and share best practice.
Working with the Accessories Business Unit (ABU) to support scoping and delivering Centre initiatives to improve product sales to New, Used and existing owners.
Working with the Business Planning and Reporting team to further develop dashboards and reporting to provide greater insight into region and Centre performance across a range of KPIs and programmes.
Working with the Retention team to support the rollout of new programmes to improve customer retention and Centre capacity, enabling more revenue opportunities to be realized.
Support launch communication and ongoing reporting for DPMM, a new tool to ensure the right parts are in stock at our Centres at the right time to maximise customer satisfaction and revenue.

Key skills required:

Excellent communication skills
Strong IT skills including Microsoft Products
A Logical thinker with strong analytical skills, being able to create own reports from scratch and interpret data & insights.
Willingness and ability to question & challenge existing practices
Ability to build relationships and influence senior stakeholders
Commercialy driven mindset