Information and Assessment Officer - London, United Kingdom - Novax Recruitment

Novax Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Information and Assessment Officer

Hackney

Contract

£20 Per Hour
We are currently looking for a Information and Assessment Officer for a role in Hackney.

The postholder will be responsible to a Senior Practitioner within the locality neighbourhoods team, the post holder will work with Social Workers and Occupational Therapists to provide effective, customer focused, and fully accessible information and initial assessment for Hackney residents and their carers.

The post holder will provide a high standard of customer care through the provision of information, advice and assistance concerning council services and other services provided by statutory, independent and voluntary agencies to all callers.

In doing so they will be responsible for recording customer contacts and carrying out initial conversations and in supporting residents to make connections with services

In doing so they will be responsible for recording customer contacts and carrying out initial conversations and in supporting residents to make connections with services

Main Areas Of Responsibilities:

To act as the first point of contact for any customers to Hackney Council's Adult Social Care services.
To collect and record initial information on the appropriate systems and to use this to identify existing service users, transfer customers to the correct team/worker or record the needs of new clients.
To provide information advice and assistance in a way that is consistent with customer service standards and which promotes independence.
To actively attempt to resolve complaints.
To be responsible for recognising vulnerable people and following agreed procedures to ensure these people receive appropriate and timely support and interventions.
To ensure customers get the right help at the right time, addressing their needs for information and advice and helping them take advantage of opportunities and make choices for their support