Trainee Parts Advisor - Aberdeen, United Kingdom - Volvo Group

Volvo Group

Verified Company

Aberdeen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

United Kingdom

Position Description

Join our team and be trained to a high level within our Parts & front of house areas at our Aberdeen depot.

Overview:

We are looking to train and mentor a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products

In Particular:

To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
To carry out the Service Department's invoicing and administration systems efficiently.
To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
To inform customers of completion times and payment methods.
To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
To ensure all customer complaints are courteously and efficiently handled and processed.
To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
Effectively plan activity levels to include regular account maintenance visits and target account visits.
Promote Volvo Trucks in terms of its products, services and value at all times

Key Skills / Competencies:

Familiarisation of booking times
Familiarisation of vehicle parts.
To keep up to date with product development by reading relevant information and technical note issued.
Good communication skills, both written and oral.
Excellent IT knowledge, although training will be given on inhouse systems

Benefits:

25 days holiday raising
Contributory Pension scheme matched up to 5%
Health cash plan
Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
Cycle to work scheme
Employee discounts on Renault & Volvo Cars

About us
The
Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Auto req ID
137539BR

Organization
Volvo Trucks

State / Province
Scotland

City/Town
Aberdeen

Employment/Assignment Type
Regular

Travel Required (maximum)
No Travel Required

Functional Area
Aftermarket

03-Mar-2023