Personal Injury Claims Handler - Royal Tunbridge Wells, United Kingdom - The AA

The AA
The AA
Verified Company
Royal Tunbridge Wells, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

This is the job:

As a Personal Injury Claims Handler, you will be responsible for handling a mixed portfolio of personal injury claims.

You will already have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of Justice) portal claims/non MOJ claims/fast track claims as well as the new Official Injury Claim Portal.


What will I be doing?:


  • Handling a mixed portfolio personal injury claims
  • Assessing liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise the customer where liability will rest
  • Identifying and reporting to the Personal Injury Claims Team Leader any claims where poor prognostic indicators are present
  • Accurately record the information given to us by the customer concerning the circumstances of the incident
  • Improve customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions
  • Ensuring our customers are treated fairly and that the customer receives excellent customer service in accordance with industry and company guidelines
  • Supporting cost, service, and process efficiency projects across the department, as well has participating in departmental projects

What do I need?:
Solid experience in handling all aspects of a personal injury claim either within insurance or private practice

  • Time management and organisation skills
  • Tact and assertiveness
  • Excellent verbal and written communication skills
  • Detailoriented with the ability to identify salient points from claims files
  • Comprehensive understanding of cradle to grave claims handling, covering:
  • FNOL
  • 6 month plus of liability experience
  • Credit hire
  • Fraud awareness
  • Personal injury claims (MOJ/non MOJ/fast track/Official Injury Claim portal)
  • Principles of indemnity
  • Requirements under the RTA and Article 75

Additional Information
We are dedicated to your personal development.

As a valued employee of the AA, you'll have access to a range of benefits, as well as learning and development opportunities, including:


  • Annual performance related bonus of up to 10%
  • Range of flexible working options available including working from home 3 days per week
  • 25 days holiday + bank holidays
  • An extensive employee benefits scheme that gives you access to discounted shopping vouchers, cinema vouchers, gym membership, days out, holidays, lease cars, electrical vouchers, life assurance and more
  • Staff Pension
  • Our internal development programme for Emerging Talent
  • Free AA membership from day
  • Discounts on wider AA products and services (Car insurance, home insurance etc)
  • Free onsite parking at our Tunbridge Wells office
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