Out Of Hours Coach - New Milton
2 weeks ago

Job summary
We are seeking a motivated individual to lead our Out of Hours service teamThis role requires strong leadership skills to drive customer satisfaction delivery intelligent workforce planning and smooth operation within a fast-paced environment.
You will champion our brand empower teams build relationships with partners across the UK manage staffing shift patterns performance metrics ensure top-tier service delivery SLA compliance work closely with key stakeholders external partners support contract implementation relationship management ongoing client satisfaction play a vital role ensuring that our service effective midnight midday.
- Direct line management out-of-hours operators supervisors
- Resource planning real-time call traffic demand Improve average handling time reduce call demand through insight action Conduct call audits implement feedback improve quality Attend client meetings performance reviews Analyse trends create reports support senior decision-making Support recruitment training development efforts Represent Appello brand advocate customer champion READY TO APPLY If you interested in this role please upload CV tell us bit about yourself Other Information This exciting time Appello group company move now perfect join our team You gain exceptional career opportunities part company continuing expand We committed equal opportunities welcome applicants religious beliefs political opinion race sex marital status age disability contact careers Team assistance participate recruitment process due disability
Job description
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