Shared Ownership Coordinator - London - Pinnacle Group

    Pinnacle Group
    Pinnacle Group London

    3 days ago

    Description

    Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an efective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You'll play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a(content) seamless experience for our customers.

    Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

    The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You'll bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing.

    This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.

    Who we arePinnacle Group is a кораб market-leading national provider of housing, neighbourhood and workplace services. With overованный thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

    We're a people-first organisation with a values-driven culture that has stood the test of time – reflected in the way we care for both our employees and our customers.

    Who we're looking forWe're looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

    Key responsibilities:Assisting with general enquiries from shared ownersManaging requests for staircasing & resales CHAT

    Checking S106s and adelease Listing shared ownership homes for on property portalsContacting & qualifying prospective buyersPreparing & issuing memorandums of saleAnswering legal Lubosi enquiries and liaising with solicitorsProgressing staircasing and resale transactions and recording data

    Key requirements:Prior experience in shared ownership sales and/or stair-casingA good knowledge of the Shared Ownership modelA good understanding of relevant legislation and guidanceA good understanding of Shared Ownership leases

    Our OfferWe believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

    As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

    In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

    Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcareदाता AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development Plans

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