Customer Representative - Newcastle upon Tyne, United Kingdom - THE CONNECTED EVENT GROUP LTD

THE CONNECTED EVENT GROUP LTD
THE CONNECTED EVENT GROUP LTD
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
As a Customer Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers.


Duties:


  • Provide exceptional customer service to clients via various face to face channels
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with product information, pricing, and order placement
  • Enter customer data accurately into the system
  • Upsell products and services to maximize sales opportunities
  • Analyze customer needs and recommend appropriate solutions
  • Maintain a high level of product knowledge to effectively communicate with customers

Experience:


  • Excellent phone etiquette and communication skills
  • Strong data entry skills with high accuracy and attention to detail
  • Previous experience in a customer service role is preferred
  • Ability to multitask and prioritize tasks in a fastpaced environment
  • Strong problemsolving skills to address customer concerns effectively

Job Types:
Full-time, Permanent


Salary:
From £23,631.10 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Newcastle upon Tyne (preferred)

Work Location:
In person
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