Customer Success Marketingteam Manager - London, United Kingdom - ABL Recruitment

ABL Recruitment
ABL Recruitment
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
_This is a fabulous opportunity to combine your previous digital marketing experience & team management background into a largely client retention role _


Title:
Customer Success (Marketing) Team Manager

Salary :
to c £60,000-£65, % bonus( total comp is_ circa_ £70,000)

Languages:
English plus any additional language (German, or French or Spanish or Italian)

Team :
Digital Marketing team

Contract:
permanent


Location:
Flexible Hybrid ( 1-2 day a week in the office in London. 3-4days can be wfh. The work style will accommodate how you feel most productive & happy )


SECTOR:
You will be joining this specialist digital marketing agency with a growing global client base.

They are now looking for a dynamic senior Customer Success Team Lead with previous experience in managing teams andin delivering marketing campaigns.

You will manage a team of 5 Customer Success Managers who support B2B clients.

This is a wonderful opportunity and the role is very much a
_client-nurturing _and
_team-mentoring_ position in which you will ensure that everyone ( clients and your team) are well looked after and therefore performing optimally and getting the results that they need.


_The role in a nutshell_:
_Reporting to the MD directly_You will be supporting clients and coaching and mentoring a highly effective _


DUTIES
Oversee Digital Marketing initiatives

  • Liaise with a portfolio of existing clients to ensure they are happy with the marketing services provided
  • Discuss fresh client focused marketing initiatives with the clients
  • Make sure that agreed marketing campaigns are created, implemented, and optimised
  • Project manage the delivery of newsletters, portals, regional social media accounts and other growthrelated initiatives
  • You will work closely with international marketing teams across Europe
Team management

  • Manage 5 Customer Success Managers and ensure that everyone is working together to deliver bestinclass customer care to B2B clients
  • Help to maximise repeat business through onetoone customer support improving customer loyalty and minimising customer churn
  • Fully responsible for the daily activities of customer service operations.
  • Provide ongoing training and first line of support for the local customer success managers
  • Undertake the onboarding new team members
  • Together with the team of customer success managers help to identify cross sell and upsell opportunities within the client base
  • Be the point of escalations and investigate any customer incidents and complaints.

REQUIREMENTS

  • A solid background in delivering digital marketing campaigns (ideally agency experience )
  • Team management experience
  • B2B portfolio experience
  • Fluent English ( any other language is an asset )
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