1st Line Support Engineer - Leeds, United Kingdom - Allegiance Technology

Allegiance Technology

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role: 1st Line Support Engineer

Location:
Leeds

Salary:
£25,000

Are you wanting to work with the latest cloud technologies? I am working for a Leeds based Managed Service Provider who have a rare opening for a new recruit to join their 1st line Team.

They are only looking to attract Engineers who are passionate about ITand client success. If you have 1 year experience in a similar role and looking to add to that and grow within a company which can harbour your ambition for the future, then this will be perfect for you

Benefits:

**On site parking
**25 Days holiday + bank holidays
**Paid for certifications (Microsoft, VMWare, Cisco etc)
**Friendly and sociable team
**Cycle2Work Scheme
**Company events
**Private medical insurance
**Wellness programmes

Skills from you:

**Office 365
**Active Directory
**Windows 10
**SharePoint
**Exchange

Responsibilities:

**Respond to tickets within agreed SLA spending a set amount of time on them until skill/knowledge is exhausted then escalate to 2nd/3rd line engineers if you cannot resolve the ticket.
**Provide customers with great customer service
**Adhere to company processes and procedures
**Be willing to go the extra mile for customers keeping them updated on the status of their ticket at all times.