Client Services Assistant - Glasgow, United Kingdom - ROYAL CONSERVATOIRE OF SCOTLAND

ROYAL CONSERVATOIRE OF SCOTLAND

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title Client Services Assistant

Department Finance and Estates

Grade 3

Location Renfrew Street Campus / Wallace Studios

Responsible to Client Services Manager

Responsible for N/A

Role Summary

To assist the Client Services and the Estates department will the day to day practical and operational aspects of the RCS buildings.

The post will be worked on a flexible time basis to cover evening and weekend duties as required.

Meeting customers differing requirements and sometimes working concurrently long hours.

Main

Responsibilities:

Building Operations:
Assisting and dealing with all aspects of security including**:

Operation of CCTV system
Security checks and patrols of all Conservatoire premises including external areas
Operation of all Conservatoire alarms, daily locking up and security procedures, management of keys for all areas including student lockers and instrument cages
Routine maintenance as directed including the inspection and reporting of faults in accordance with Conservatoire procedure
Conduct weekly fire test, reset gas and boilers
Estates, working with and assisting all Estates Departments (Maintenance, Domestics, Venue

Tech and AV).

Such other duties as required and delegated by Line Managers and supervisors

Receptionist:
You are required to act as the public face of the RCS while working at the Reception

Desk you must:

Welcome all visitors to RS and WS with courtesy and in accordance with Conservatoire procedures
Provide general information, dealing with enquiries and liaising with staff, students, outside organisations and the general public
Provide effective communication to staff ensuring timely passage of messages and information to all who have a need to know
Operate the computerised Room Booking System for staff, students and outside organisations
Sort and distribute all incoming and outgoing mail, acting as a messenger inside and outside the building as required
Accepting delivery of items/supplies to the Conservatoire, transferring them to appropriate areas and checking all items leaving the Conservatoire, according to the laid down procedures
Accepting and storing lost property and dealing with associated enquires
Maintaining first aid room/stock, provide initial first aid to staff, students and the general public (First Aid Training will be provided as required).
Operating telephone switchboard as required

Events:
Assist in the smooth running of events

Duties will include:

Arranging, as directed, the setting up requirements for events, rehearsals, meetings, performances and functions including transportation of equipment for external performances.

This will include moving and arranging instruments etc. and may from time to time involve travelling and staying away from home overnight.

Assisting with events ensuring compliance with all statutory rules and regulations concerning public safety with particular regard to emergency procedures in the event of an evacuation being necessary
Conducting guided tours, school visits and induction tours for staff and students
Assisting outside agencies, orchestras, other staff and catering/cleaning services with regard to performance requirements
Arranging the distribution and display of publicity material and monitoring such displays throughout the Conservatoire

Person Specification

Essential Criteria Desirable Criteria

Education, Qualifications and Training Education, Qualifications and Training

N/A
Customer service training
Experience, Knowledge and Skills Experience, Knowledge and Skills

Must present a good public image and
Experience in events (i.e. events communicate in an effective and organisation, client liaison, tours etc.) businesslike manner with all levels of Experience of HE and/or performing staff. arts/theatre environment
Experience dealing with the public. (i.e.
Sound IT skills reception duties) Knowledge of Health & safety
Experience in support/client services Legislation and practices provision (i.e. mail, transport, catering, security, room & equipment)
Ability to deal a with a variety of tasks, multitasking
Ability to use initiative/minimum supervision
Accuracy and Attention to details
Strong Oral skills
Written Skills (i.e. able to record/pass messages & instructions)
Able to work in a team
Customer/Client Focussed approachable, friendly, diplomatic
Ability to work in partnership with people at all levels internally & externally
Flexibility/Adaptability
A driving licence with a maximum of 3 penalty points