Support Administrator - Warrington, United Kingdom - Angel Advance

Angel Advance

Verified Company

Warrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Administrator

What's in it for you:

Based at our brand-new office in Birchwood, Warrington, with newly fitted, bright and modern working environment and a great social culture.

We offer excellent benefits, including**:

Competitive basic salary of
£20,000 with the opportunity to quickly progress into a Debt Advisor role starting at
£24,400:
25 days paid annual leave
plus bank holidays.
Flexibility to regularly work remotely from home (once trained)
Regular appraisals and rewards for excellent performance
Free onsite parking
Regular socials & themed events
Wellness programmes
Pension scheme
Employee benefits scheme including lifestyle savings and discounts on everyday purchases
Employee Assistance Program including Medicash (health care) and Counselling.
Skills development and career progression opportunities
Ongoing training/coaching to stay up to date with regulatory requirements and support internal career progression.

Hours - 37.5 hours Per WeekMonday to Friday. Shifts vary between the hours of 8am-6pm.

About us:

Angel Advance provides free expert debt advice to help individuals manage their debts.

People are at the heart of everything we do, we understand how life-affecting financial hardship can be; we make a positive difference to the lives of our customers.

Regulated by the FCA, we are committed to ensuring we use the best tools to ensure every customer has access to the right solution for them.

Delivering the best possible outcomes for customers is at the core of our business
.

So far, we have helped over 28,000 people who are struggling with problem debt and we are on a growth mission to extend our support net wider
.

We're proud of our achievements and we're also excited about the journey we're on.

Our FAITH values (Fair, Approachable, Integrity, Transparent and Honest) are hugely important to us and guide us every day as we interact with our customers and each other
.

About the role:

To provide support to the Debt Advice team to assist with documentation analysis (bank statements, debt/credit documentation), diary management, appointment bookings, and customer engagement.

The role provides a great opportunity to progress your career as a Debt Advisor and support our continued growth.

Key responsibilities and accountabilities:

Processing consumer/customer information whilst observing all data protection obligations.
Communication with customers using all contact methods to discuss anomalies identified from verification documents and manage ongoing communication until all verification processes have been completed.
Logging and maintaining calendar appointments according to shifts and availability
Answering queries, logging feedback, and identifying, logging, and resolving complaints
Managing your own workload to ensure that all KPIs are achieved each month
Ensuring that you always meet and maintain Angel Advance's highquality standards.
Complete any training or coaching requirements to stay up to date with any regulatory or role responsibility changes.
Completing additional tasks at the request of the Management Team.

What are we looking for:

Customer focussed with a true passion for delivering excellent customer outcomes
The ability to build relationships and to communicate in a positive, professional and confident manner, both with prospective customers and internally
Excellent organisational and selfmanagement skills
Able to consistently deliver exceptional standards of service to prospective customers.

Job Types:
Full-time, Permanent

Salary:
£20,000.00 per year

Benefits: