Airport Lounge Host - London / Gatwick Airport, United Kingdom - Elliot Scott Group

Elliot Scott Group

Verified Company

London / Gatwick Airport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Elliot Scott Group is pleased to be supporting one of Gatwick Airports leading executive lounge companies with their recruitment this summer season.

We are looking for multiple staff to work within the executive lounge covering the following areas.

We are looking for Full time applicants with customer service experience.
£12 / hr
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Reception: You are the first impression and set the tone for each guest's experience. By offering the warmest welcome and a smooth and informative check-in, you will ensure that our guests feel at ease and ready to sit back and relax. You will take ownership of capacity in the lounge in line with revenue targets, passenger forecasts and flows. You will be knowledgeable of all channels of entry into the lounge and how to process correctly. Cashing-up and billing completed accurately and on time
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Bar: As a bartender, you provide a speedy but personable service, maintaining consistently high levels of drinks service and aiming to exceed guests' expectations. Serving all drinks to SOP and ensuring consistency and compliance. Engaging with every guest individually, with personality and flair. Planning ahead at all times you will make sure that you are restocking/cleaning as you go and that you always have full availability of products. You will be cash handling for drinks/food and need to ensure that cashing up is completed as per company procedure
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Floor:You take ownership of your section(s) allocated on shift, taking pride in your area of responsibility and having a keen eye for detail. Ensure your section(s) are hygienic, fully stocked and well-presented at all times. You will be responsible for taking food and drink orders, able to communicate product offering and allergen process clearly. You will also clear/reset tables and cleaning your section/lounge. You bring your service to life by engaging with guests creating a memorable pre
- flight experience
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Food Service: Approaching the two elements of food service by being proactive and efficient. You will be running food from the kitchen and looking after the self-serve food area. All food that leaves the kitchen must be perfectly presented, comply with SOP and have undergone the correct food safety checks. The self-service area standard must always maintained in line with company SOP

To be considered for this role, you must have the following;