Member of Technical Staff - Paignton, United Kingdom - Curo Services
Description
The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention.
The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction.
In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues.
Key Duties
- As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties.
- Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment.
- Suggesting, preparing and delivering solutions to customers for both hardware and software problems.
- Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws.
- Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira).
- Assist Professional Services (PS) team with delivery of PS engagements if required.
- Onsite installation and technical support for customers when required.
- Providing level 1 hardware repair and calibration services for customers.
Other responsibilities
- Assisting in distribution of software and hardware upgrades to customers.
- Performing calibrations/integrations at customer sites on key product range when required.
- Generating special test scenarios from customer requests.
- Maintaining literature available through the support website
Job Requirements
- BA, BEng or HND in appropriate Engineering discipline.
- Demonstrable related experience in a high technology organisation.
- Direct experience providing technical customer support.
- Direct and recent experience using standard RF and other test equipment such as:
- Ø Power Meters
- Ø Frequency counters
- Ø Oscilloscopes
- Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
- Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company.
- Good communication and presentation skills.
- Proven problemsolving abilities.
- Flexible and dedicated approach.
- Must be able to work in a fastpaced environment and effectively manage multiple priorities.
Desirable:
- Experience with the Linux OS.
- Experience with tools such as Salesforce and Jira.
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Free fitness classes
- Onsite parking
- Private medical insurance
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Paignton: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Reference ID:
RL7371
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