Global Contract Billing Analyst - Northampton, United Kingdom - IQ Talent Solutions

IQ Talent Solutions
IQ Talent Solutions
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Permanent - Hybrid - Northampton


We are currently recruiting for a Global Contract Billing Analyst based in Northampton to administer and bill all of the global contracts across EMEA for all Direct and Indirect countries in line with the overall global agreements to ensure billed accurately,consistently and efficiently whilst maintaining good relations with both and internal and external customers.

What duties & responsibilities the Global Billing Analyst will have:

  • Ensure the billing process adheres to company procedures and customer requirements
  • Maintain and update contracts as and when appropriate
  • Coordinate with OpCo's to ensure invoicing produced accurately and in a timely manner in accordance with company policy
  • Drive to minimise bespoke billing and adhere to standard customer process
  • Handle all customer enquiries/complaints promptly and efficiently to satisfy customer requirements and escalate in a timely manner if required
What skills & experience the Global Billing Analyst will need:

  • PC literate with good Excel experience
  • Ability to maintain a high degree of focus on results, through regular/continuous review and accurate and timely reporting
  • Ability to confidently deal with 'difficult customers', resolve conflict and confrontation
  • Good prioritisation and organisational skills
  • Excellent customer handling skills and strong numeracy and literacy
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